What to Expect Based on Pass Type

• Riders who purchased a March pass using cash, credit card, debit card, or check are in line to receive a May Monthly Pass, which will be added to their Clipper card.

• Riders enrolled in monthly autoload or who received their March pass through a third-party administrator (TPA), such as an employer or school, will receive a cash value credit on their Clipper card.

• Annual pass holders will have their subscription extended for an additional month to reflect the service disruption.

June Pass Action List

• Customers who were not on the action list for May passes will be added to the June action list and receive credits to be applied in June.

  • VTA will submit the final list to Clipper by May 8, 2025. The June pass credits will be loaded after May 16, 2025.

• Note: Riders who received their March pass through Autoload or transit benefit programs (e.g., WageWorks, Health Equity, CommuterCheck) will continue to receive the cash value of their March pass.

Important Notes

• This update reflects our current status and does not confirm completion of the credit process.

• Timing for credit delivery may vary depending on the type of pass and how it was purchased.

• We will continue to update this page as more information becomes available.